{"id":229,"date":"2025-04-17T08:31:43","date_gmt":"2025-04-17T08:31:43","guid":{"rendered":"https:\/\/dev.misteli.nl\/?page_id=229"},"modified":"2026-09-16T13:30:25","modified_gmt":"2026-09-16T13:30:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev.misteli.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"229\" class=\"elementor elementor-229\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5b9922 e-con-full e-flex e-con e-parent\" data-id=\"e5b9922\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2b0f3ca e-con-full e-flex e-con e-child\" data-id=\"2b0f3ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f2d1da elementor-widget elementor-widget-heading\" data-id=\"1f2d1da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQ)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a51da52 e-con-full e-flex e-con e-child\" data-id=\"a51da52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7efc27f e-con-full e-flex e-con e-parent\" data-id=\"7efc27f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6058cf4 e-con-full e-flex e-con e-child\" data-id=\"6058cf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-029da4e e-con-full e-flex e-con e-child\" data-id=\"029da4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fbdf55 elementor-widget elementor-widget-heading\" data-id=\"9fbdf55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">What are your opening hours?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c1fd98 elementor-widget elementor-widget-text-editor\" data-id=\"5c1fd98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p>We are open from Monday to Friday, from 08:45 to 17:15.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76c5de5 e-con-full e-flex e-con e-child\" data-id=\"76c5de5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49148b6 elementor-widget elementor-widget-heading\" data-id=\"49148b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Can I book an appointment?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa6efb8 elementor-widget elementor-widget-text-editor\" data-id=\"fa6efb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><div><p>Appointments can be booked by telephone or via the <span style=\"text-decoration: underline;\"><a href=\"https:\/\/dev.misteli.nl\/en\/contact\/\">contact form.<\/a><\/span> We will contact you if necessary to arrange a suitable time.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99181c4 e-con-full e-flex e-con e-child\" data-id=\"99181c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fdb765 elementor-widget elementor-widget-heading\" data-id=\"2fdb765\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">What is the office address?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a17d91 elementor-widget elementor-widget-text-editor\" data-id=\"3a17d91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our office is located at Koningslaan 4 in Amsterdam.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-331ca12 e-con-full e-flex e-con e-child\" data-id=\"331ca12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98d0605 elementor-widget elementor-widget-heading\" data-id=\"98d0605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">How do I get to your office?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41f8dfd elementor-widget elementor-widget-text-editor\" data-id=\"41f8dfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><div><p>Our office is easily accessible by both car and public transport.<\/p><\/div><div><p>On tram 2, you can alight at the Cornelis Schuytstraat stop (from Amsterdam Central Station) or Valeriusplein (from Nieuw Sloten).<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e047c21 e-con-full e-flex e-con e-child\" data-id=\"e047c21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-baa288b elementor-widget elementor-widget-heading\" data-id=\"baa288b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">What is your escrow account?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cba9a72 elementor-widget elementor-widget-text-editor\" data-id=\"cba9a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Our escrow account details are as follows:<\/span><\/p><p><b>ABN AMRO<\/b><br \/>NL06 ABNA 0467 5177 54<\/p><p><b>ING<br \/><\/b>NL55 INGB 0000 0094 09<\/p><p><b>RABOBANK<\/b><br \/>NL30 RABO 0373 1350 41<\/p><p>Payable to Lubbers en Dijk Notarissen B.V., quoting the file number.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04529b0 e-con-full e-flex e-con e-child\" data-id=\"04529b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2624caa e-con-full e-flex e-con e-child\" data-id=\"2624caa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31544fb elementor-widget elementor-widget-heading\" data-id=\"31544fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">I have a complaint. Where can I submit it?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca266d elementor-widget elementor-widget-text-editor\" data-id=\"7ca266d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><div><p>If you are dissatisfied with our services, you may lodge a complaint. We would appreciate it if you could discuss your complaint in the first instance with the notary or member of staff concerned. You can find our complaints procedure here. <span style=\"text-decoration: underline;\"><a href=\"https:\/\/dev.misteli.nl\/en\/klachtenregeling\/\">hier<\/a><\/span>.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5819d5 e-con-full e-flex e-con e-child\" data-id=\"e5819d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72b3b5d elementor-widget elementor-widget-heading\" data-id=\"72b3b5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">What are your fees?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1023c50 elementor-widget elementor-widget-text-editor\" data-id=\"1023c50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><div><p>At the start of a case, you will receive a confirmation of engagement setting out our terms and conditions and fees.<\/p><\/div><div><p>We value transparency and clear agreements. In most cases, we work on an hourly rate. Where possible, a fixed price can be agreed. No office costs are charged.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27d9b88 e-con-full e-flex e-con e-child\" data-id=\"27d9b88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0030526 elementor-widget elementor-widget-heading\" data-id=\"0030526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">How do I get a quote?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37277a2 elementor-widget elementor-widget-text-editor\" data-id=\"37277a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">You can request a quote using the <\/span> <span style=\"text-decoration: underline;\"><a href=\"https:\/\/dev.misteli.nl\/en\/?page_id=164\">quote form<\/a><\/span> <span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\">on our website. You will then receive an overview of the terms and costs. The agreements are formalised upon signing the quote or confirmation of engagement.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Veelgestelde vragen (FAQ) Wat zijn jullie openingstijden? Wij zijn geopend van maandag tot en met vrijdag van 08:45 tot 17:15 uur. Kan ik een afspraak inplannen? Afspraken kunnen telefonisch of via het contactformulier worden ingepland. Wij nemen zo nodig contact met u op om een geschikt moment af te stemmen. Wat is het kantooradres? Ons [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-229","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.misteli.nl\/en\/wp-json\/wp\/v2\/pages\/229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.misteli.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.misteli.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.misteli.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.misteli.nl\/en\/wp-json\/wp\/v2\/comments?post=229"}],"version-history":[{"count":28,"href":"https:\/\/dev.misteli.nl\/en\/wp-json\/wp\/v2\/pages\/229\/revisions"}],"predecessor-version":[{"id":3142,"href":"https:\/\/dev.misteli.nl\/en\/wp-json\/wp\/v2\/pages\/229\/revisions\/3142"}],"wp:attachment":[{"href":"https:\/\/dev.misteli.nl\/en\/wp-json\/wp\/v2\/media?parent=229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}